FAQ´s
Frequently Asked Questions (FAQs)
1. How can I place an order? Browse our collection, select the items you love, and add them to your cart. Proceed to checkout, provide necessary details, and complete the secure payment process.
2. What payment methods do you accept? We accept major credit and debit cards, as well as PayPal, for secure and convenient transactions.
3. Do you ship internationally? Yes, we offer international shipping to many countries. Shipping rates and estimated delivery times will be provided during checkout.
4. How much is shipping? Shipping costs vary based on your location and the products you choose. You can view the shipping cost during the checkout process.
5. How long does delivery take? Delivery times depend on your location and chosen shipping method. Estimated delivery times will be provided during checkout.
6. Can I track my order? Yes, once your order is shipped, you'll receive a tracking number via email to monitor your package's journey.
7. What if I receive a damaged or incorrect item? We strive for quality, but if you receive a damaged or incorrect item, please contact our support team within 7 days of delivery for assistance.
8. Can I return or exchange items? Yes, we accept returns within 30 days of delivery. Please refer to our Return Policy for details and instructions.
9. How do I care for my crystals and gems? Each product comes with care instructions. Generally, avoid direct sunlight and moisture, and clean gently with a soft cloth.
10. Can I cancel an order? Orders can be canceled within 24 hours of purchase. Contact our support team with your order details for assistance.
11. How can I contact customer support? You can reach our dedicated customer support team via email at info@Imperamor.com. We're here to help!
12. Are your products genuine? Absolutely! We take pride in offering authentic, handcrafted crystal and gem products sourced from reputable suppliers.
13. How do I subscribe to your newsletter? You can subscribe to our newsletter at the bottom of our website's homepage. Stay updated on new arrivals and special offers!